“Our Seamless team members feel like part of the business. They’ve taken real ownership of the day-to-day and made life easier for everyone here.”
Sophie M., Lettings Manager, A.A. Fishers
In this episode, Reagan Bradley Wilson, Director of Operations at Paramount Properties, joins us to share how she’s redefining what great property management looks like in practice. From her early start in psychology and criminology to becoming one of the UK’s most forward-thinking operations leaders, Reagan’s story is one of curiosity, persistence, and purpose.
She reflects on how she built her career from the ground up, the mentors who shaped her, and why she believes property management should sit at the heart of every lettings business — not as a back-office function, but as a strategic driver of growth and client experience.
Reagan also discusses the evolving role of leadership, the need for integrity in an often misunderstood industry, and how technology and outsourcing are helping agencies create stronger, more resilient teams.
3 Major Takeaways from Reagan Bradley Wilson
Whether you’re a property professional, a business leader looking to modernise operations, or someone passionate about raising standards in the industry, Reagan’s story is an inspiring reminder that leadership in property management is about courage, curiosity, and conviction.
